Relationship Management: Skills & Theory You Should Know

Relationship management in professional environments is a relatively new concept.

Even today, many of the business leaders from an older generation don’t have a clear understanding of how relationship management works, undervaluing the impact that emotional intelligence and the ability to communicate have on success.

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What is Relationship Management?

Relationship management in professional environments is a relatively new concept.

Even today, many of the business leaders from an older generation don’t have a clear understanding of how relationship management works, undervaluing the impact that emotional intelligence and the ability to communicate have on success.

However, modern business owners and salespeople know that without the ability to build and nurture relationships with colleagues and clients, no business could survive.

So, in this article, let’s explore what relationship management is and what relationship management skills you need to focus on.
The old-school business approach was based on the notion that emotions had no place in a productive business environment and were little more than a distraction.

However, decades of research into relationship management theories have not only put this mindset into question but have thoroughly disproved it.

In the end, embracing your emotions as a natural part of performing at your peak is one of the most critical relation management skills you can acquire.

Being able to express emotions, even if they are unpleasant, is a natural part of dealing with issues and stressful situations, and must be directed in a positive way instead of being suppressed.

Instead of requiring a complete lack of emotion, you should try to be compassionate and alert of what you and those around you are feeling, trying to emphasize and understand why others are reacting in the way that they are.
More Tips

Now that we’ve gone through some of the key skills to practice, we can define relationship management further by exploring some more tips you could utilize to improve your skills.

  • Develop the habit of valuing the time of others and always be early or precisely on time, especially when meeting others. This will show professionalism that will rub off on those that you work with and help you maintain a respectful and productive environment.
  • When talking to people, whether it be a client or a subordinate, always give them your full attention and be very responsive during your conversation. That will not only make your interactions more productive but will also provide you with more insights.
  • Greet people that you meet with a smile and with a positive attitude. Life can be stressful enough as it is, so even the simple step of trying to be positive with others can make interactions more pleasant and form a positive environment.
Working With LeadJig
Relationship management theory is an academic field that is based on decades of studies and research into business psychology.

At LeadJig, we use that knowledge to develop financial services marketing tools that can help financial advisors create deeper relationships with their customers and book more attendees at their presentations. If you want to learn more, please request a demo to get started!

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